Dallas Professional | Haylee Brown

HAYLEE BROWN

Enjoy My Site

As a skilled and experienced professional in my field, I know how much hard work and careful thought it takes to succeed. My CV site is my way of documenting everything I’ve done, everything I’ve learned and how I see myself developing in the future. If you’d like to learn more about me, browse through the site. If you see something you like, or you want to discuss what I can do for you, feel free to drop me a line.

Professional Outlook

Since my childhood I remember my mom saying that I have been 40 since I was 4. Growing up I never really understood what she meant. Now as an adult it makes a lot more sense. When I was young I viewed things from a big picture perspective that was more like an adult than a child.

The observation my mother made is not hard to see. In junior high I found myself at a birthday party where kids from two rival schools were fighting with one another. I was found in the middle of the scuffle as the only child amongst the kids' mothers trying to make peace and encourage everyone to get along. This innate trait, a big picture perspective, remains with me today.

I am someone who enjoys solving complex situations involving many factors. I do this successfully by using my analytic and problem solving skills, as well as relational traits such as peacemaking and community building. I am the person that loves when people come to me with a problem. Most may run away from this; I run towards it. And now with this skill set I want to be able to do this by offering solutions that support employees and managers and drive organizational values and strategy.

Personal Profile

GET TO KNOW ME

I am someone with energy, heart and momentum who enjoys being challenged and constantly learning new things. This year I started a new role at BDSmktg in a different industry. It has provided me the opportunity to learn a new business and work with major retail brands. For the last 5 years at McMaster-Carr I developed my skills in human resources by: leading and supporting training teams, coaching and developing people and influencing key stakeholders to promote the organization's goals and strategies.

In addition I continued to work for Gap as a mentor for new associates by living the Gap brand values and striving to “be the world’s favorite for American style”.

During this time I completed my degree in Communications and have worked with a small business and a non-profit on marketing, social media strategy and public relations. Be sure to browse through my CV site, so that you get a better idea of what I can offer you.

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Professional History

SENIOR FIELD OPERATIONS MANAGER, BDSmktg January 2018 - Present

Manage a 20-person team remotely on all aspects of the company’s merchandising business
Create and lead weekly program meetings for a 250-person national team
Manage weekly service coverage for over 160 Target stores
Develop business strategies that increase training opportunities by 15%
Educate field operations managers on how to align operational management with specific business outcomes to meet client objectives

FIELD OPERATIONS MANAGER, BDSmktg March 2017 - January 2018

Part of a cross-functional team that works with 40+ consumer electronics brands
Lead a 35-person team on all aspects of the company’s merchandising business
Monitored visit completion for quality and on-time service
Kept team up to date with program changes through multiple communication platforms

PROBLEM SOLVER, McMASTER-CARR February 2016- August 2016

•Collaborated with over 20 employees in Operational Awareness Training-company program to develop leaders

•Modeled and promoted the organization's goals and strategies

•Developed problem solving and conflict management skills

•Practiced employee relations by partnering with management on strategies to equip and engage employees

•Managed and prioritized work in a rapidly changing environment

BRAND ASSOCIATE, GAP INC. June 2011-December 2016

•Acted as a mentor for new associates by living the Gap brand values and striving to “be the world’s favorite for American style”

•executed merchandising for new product

•completed markdowns and make floor moves as needed to sell through inventory

•change and implement store windows and in-store visual displays

LOGISTICS COORDINATOR, McMASTER-CARR October 2013 - February 2016

•Created and developed procedures to better define and execute the role

•Escalated problems that arise within the operation to management in order to find a solution that met the customer’s needs

•Partnered with other departments to resolve complex customer transactions

•Researched and find solutions for exceptional workflows- partnering with various departments

DEPARTMENT TRAINER, McMASTER-CARR March 2012 - September 2013

• Facilitated training for 21 new employees in 16 months
• Supported the effective on-boarding and training of new employees
• Provided direct coaching for employees and mentoring for new trainers
• Created new training materials and program-later adopted across the region
• Guided training efforts in department and region promoting adult learning principles

WAREHOUSE SPECIALIST, McMASTER-CARR June 2011-March 2012

• Worked in multiple areas to complete orders and ensure it shipped on time to the customer

•Utilized expertise of my co-workers to find new and more efficient ways to complete the shipment process

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Skills

YOU COULD CALL ME A PRO

PROBLEM SOLVING

As a problem solver I worked in a fast paced environment to support the operation. Whether I was working with management to consult on operations strategy or talking to employees about organizational goals and strategies I enjoyed the variety that each task brought.

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BIG PICTURE THINKER

PROJECT MANAGEMENT

In the spring of 2016 I worked on a three-month finance project at McMaster-Carr Supply, researching the increase in allowance credits issued to customers. Everyday we met as a team and reviewed the allowance credits and talked through significant transactions to gain a better understanding of what happened that caused the customer to: not receive the product, receive incorrect material or damaged material. The Billings manager, finance employee and myself co-authored the article Learning from Allowance Credits as part of the branch’s quarterly review published on the Intranet. This opportunity allowed me to work closely with upper management, gain a better understanding of finance and challenged me to think differently about the operation.

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AN EXPERT CONNECTOR

COMMUNICATION

As a communications graduate student I have learned that communications can be applied to many fields. During my program I have worked with a brewery on marketing and brand strategy and developed a public relations and paid media plan for a major retailer (client for class purposes). In 2015, I won the blog contest in my corporate communications graduate program for the article entitled, Navigating Conversations with Management - How to Get Your Ideas Heard, which can be found on my blog and LinkedIn page.

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Have questions? Drop me a line and let me give you the answers or take a look at my resume.

Educational Experience

JOHNS HOPKINS UNIVERISTY

2014 - 2017

I recently completed my Masters in Communications. Courses included topics on: social media marketing, public relations, non-profit communications and branding and advertising.

•Won blog writing contest for the blog post Navigating Conversations with Management: How to Get Your Voice Heard, which can be found on my blog and LinkedIn profile

•Formed an agency for a course and pitched a digital marketing strategy to client. Of all the groups in the course, the client chose our plan. After the course our group interned with the client, a small brewery in Colorado and helped implement the plan.

UNIVERSITY OF CALIFORNIA, IRVINE

2012 - 2014

While working as a trainer I decided to gain new knowledge that could be applied to my human resources role. In this program I gained valuable knowledge about: organizational communication, adult learning, recruiting and human resources law.

BIOLA UNIVERSITY

2006 - 2009

I studied business administration with an emphasis in international business. The summer before my senior year I studied in New York City in partnership with Kings College where my partner and I studied intercultural communication in a Brooklyn neighborhood.